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Environment

Netmail Archive 5.2.2.759

GroupWise 8.x

Synopsis

When running Netmail Archive jobs in a GroupWise environment, the following error messages are generated when the job tries to access accounts for archiving:  

Description: found error when accessing recips. attempted to read or write protected memory. this is often an indication that other memory is corrupt.

Description: found error when accessing quick msg. an unknown error occurred.

This article will explain how to resolve the issue.

Solution

To resolve these errors, the API should be changed from Object API (OAPI) to SOAP. To do this, log in to the Netmail Archive WebAdmin console and navigate to the Cluster container. On the Configuration tab, locate the Messaging Server Type and from the pulldown menu, change the selection from GroupWise – Object API to GroupWise – Soap API:

 

When finished, save the changes.

Notes


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