Knowledge Base Home

Call Support


Search the Knowledge Base

Skip to end of metadata
Go to start of metadata

Environment

Netmail Archive 6.1+

Exchange 2010+

Synopsis

By default Case Managers are able to see the content within the Recoverable Items folder but that is not the case for end users. As of version 6.1 this is an optional behavior, enabled and configured as per below.

Solution

To enable the RIF visibility for end-users in Netmail Search:

  1. Navigate to the configuration file located in C:\Program Files (x86)\Messaging Architects\RemoteProvider\xgwxmlv.cfg
  2. Search for the following option (if not present, manually add it to the file):
    folderShowRecoverable=enabled
  3. Restart Netmail Search ("Netmail Client Access" service)
  4. The next time a user with items under the RIF logs into Netmail Search, there should be a new Recoverable Items folder.

 

 

Make sure the change is done on all Netmail Search servers if more than one is present in the archive cluster.