Netmail Archive 5.x with Netmail Store
When creating a new storage location, it is always wise to "Test" it afterwards with the TEST button on the WebAdmin page.
More specifically, when creating a Netmail Store location, the test can fail with errors similar to "Failed to connect to device(-1)" (see below).
For illustration purposes, assume there is a simple 3-node cluster having IPs 10.20.30.1, 10.20.30.2, and 10.20.30.3.
- First, ensure that the Netmail Store nodes are up & accessible.
- Ping each node.
- Open a browser and load the console on any node by navigating to port 90 eg.
- If the tests in Step 1 fail, it indicates a problem in your environment (eg. network connectivity or unhealthy Store nodes).
- If the tests are successful, then use an IP of a node as the "Host" in the location, and "Test" again.
- If this fails, re-check Step 1 and then contact Support.
- If it works but you prefer to use a DNS name, continue to step 3.
- Create a DNS entry, perhaps round-robin, for example: storage.able.com
- Verify that the ping & console tests from Step 1 continue to be successful when using the DNS name.
- Replace the "Host" field in the location definition with the FQDN defined at Step 3, and "Test" again.
- If the test succeeds, then it is safe to run jobs against this location.
- If the test fails, then check that you do not have multiple NICs on the Archive server. Disabling auxiliary NICs in Control Panel\Network and Internet\Network Connections will often prevent this error.
- If all else fails, contact Support.
Storage Device FQDN Path Configuration: