Copy and paste the text in bold and fill up the information in the case prior to escalating. See description of each point below.

  1. Escalation type
  2. Describe the problem
  3. Describe the environment
  4. Describe the troubleshooting steps you tried
  5. Attach logs (see minimum requirements) and note relevant date and time

 

Escalation type (Stuck and need help, Reproducible Defect, Feature Request)

Describe the problem

Provide a clear description of the situation, things like:

Describe the environment

Describe the troubleshooting steps you tried

 Attach logs and note relevant date and time

Minimum traces/logs required:

 

Please make an effort to attach traces/logs that are easy to follow. You can achieve this by renaming the existing trace folder and re-rerunning the job and duplicating the issue. That will speed up response time from development. Uploading a 100 MB file will simple force them to ask for the traces again.

There are cases where some information will be irrelevant/unnecessary, it is impossible to create a template that would suit all types of cases. Please do a best effort to include the information, and if you cannot, the reasoning as to why it cannot be included.

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