All mail messages and attachments should have already been scanned at the gateway, if coming from the Internet, or by users' anti-virus applications, if internal. If messages do make it past these scans before being archived, when users open archived messages and attachments their anti-virus application should detect the problem then.
Do not install anti-virus software on application or storage servers used by the Netmail Archive platform.
If policy requires the installation of anti-virus software, do not install it until after installing and validating Archive components.
If anti-virus software is installed, the following folders should be excluded from scanning:
Archive application folder: e.g., C:\Program Files (x86)\Messaging Architects.
Archive Temp directories: these are configured in the administration GUI on each node listed under the Nodes section.
User Temp directory: exclude if the Netmail services are configured to run under a user account, located at %temp% when user is logged on.
Windows Temp directory: e.g., C:\Windows\Temp.
Archive Data and Attachment data stores, Case Management device, and Audit path: these are configured in the GUI under Cluster > Storage.
Index server application location: e.g., C:\Program Files\Netmail Indexing.
Index location: e.g., D:\Netmail Indexing\Cloudview.
PostgreSQL application directory: e.g., C:\Program Files (x86)\PostgreSQL.
Note: Even with exclusions set or the anti-virus software set to disabled, such software can still interfere with Netmail Archive operations during and after archiving.