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Netmail discourages the use of anti-virus software on the Netmail Archive platform. The use of such software can interfere with Netmail Archive’s normal operations, leading to job errors, failures, and potentially, data loss. Problems will arise if files are quarantined or deleted during or after archive operations, and the scanning of files greatly impacts performance during archiving operations and also when users access their archived items.

All mail messages and attachments should have already been scanned at the gateway, if coming from the Internet, or by users' anti-virus applications, if internal. If messages do make it past these scans before being archived, when users open archived messages and attachments their anti-virus application should detect the problem then.


Do not install anti-virus software on application or storage servers used by the Netmail Archive platform.

If policy requires the installation of anti-virus software, do not install it until after installing and validating Archive components.

Folder exclusions:

If anti-virus software is installed, the following folders should be excluded from scanning:

  1. Archive application folder: e.g., C:\Program Files (x86)\Messaging Architects.

  2. Archive Temp directories: these are configured in the administration GUI on each node listed under the Nodes section.

  3. User Temp directory: exclude if the Netmail services are configured to run under a user account, located at %temp% when user is logged on.

  4. Windows Temp directory: e.g., C:\Windows\Temp.

  5. Archive Data and Attachment data stores, Case Management device, and Audit path: these are configured in the GUI under Cluster > Storage.

  6. Index server application location: e.g., C:\Program Files\Netmail Indexing.

  7. Index location: e.g., D:\Netmail Indexing\Cloudview.

  8. PostgreSQL application directory: e.g., C:\Program Files (x86)\PostgreSQL.

Note: Even with exclusions set or the anti-virus software set to disabled, such software can still interfere with Netmail Archive operations during and after archiving.



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  1. Disable on Index server as well:

    ..\Netmail Indexing\Cloudview\