Knowledge Base Home

Call Support


Search the Knowledge Base

Skip to end of metadata
Go to start of metadata

Environment

NetGovern Archive 6.x

Synopsis

NetGovern discourages the use of antivirus software on the NetGovern Archive platform. The use of such software can interfere with NetGovern Archive’s normal operations leading to job errors, failures, and (potentially) data loss. Problems will arise if items are quarantined/deleted during job execution, and the scanning of files greatly impacts performance of the system.  All mail messages and attachments should have been already scanned once at the gateway (if coming from the internet), and they will be scanned again by the desktop antivirus agents when users access items in their archives.

Recommendations

Avoid installing antivirus software on application or storage servers used by the NetGovern Archive platform (if at all possible).  If installation is mandated by company policy, do not install it until after installing and validating NetGovern Archive components.

Folder exclusions:

If antivirus software is installed, the following folders should be excluded from scanning:

  1. Archive application folder and Subfolders: C:\Program Files (x86)\Messaging Architects. 

  2. Archive Temp directories: These are configured in the administration GUI on each node listed under the Nodes section (usually C:\TEMP).

  3. Archive Data and Attachment data stores, Case Management device, and Audit path: These are configured in the GUI under Cluster > Storage.

  4. PostgreSQL application directory: C:\Program Files\PostgreSQL.

Note: Drive letters should be validated and it is assumed that the antivirus exclusion includes subdirectories. Also if the data and attachments are in different locations, then add both into the exclusions.

 

Even with exclusions set or the antivirus software set to disabled, such software can still interfere with NetGovern Archive operations during and after archiving.

 

 

  • No labels