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Please Read First!

  1. Please note that once Once you have run through this upgrade procedure and restarted the nodes, you cannot backrev to the previous version.
  2. Upgrading cannot skip should avoid skipping a major version. If you are upgrading from a much older version, this should be done in steps (to check the version number, refer to your cluster's admin console)incrementally.
    Please follow the recommendations below for upgrading Store:
    • Version below 4.x  upgrade to 4.x
    • Version 4.0.x - 5.0.x  upgrade to 5.1.x
    • Version 5.1.x upgrade to 6.5.x
    • Above 6.x you can skip to 9.x
  3. It is critical that each the configuration on the USB key is returned to the same node it was removed frommatches the IP of the server.
Upgrade instructions:
  1. Download and mount/open the Contact Netmail Support to obtain the download link for the new software version.  Extract it to your computer.  The contents should resemble:
    Image Added
  2. Unplug the USB flash drive from one of the nodes Store servers and plug connect it to a Windows computer.  Make note of the drive letter assigned to the device (eg, X:).
  3. Move the license.txt and node.cfg files from USB key to the computer (they are found in the /caringo folder).
    *  NB: This step is very important, as the next step will overwrite the config file and possibly the license file.
  4. Copy all files from the new software package onto the USB flash drive. You will overwrite the existing files.
    *  NB: There are hidden files and folders, so make sure you get everything. You may need to turn on the "show hidden files and folders" optionin Windows Explorer. 
  5. Open a command prompt: Start Menu  Run: "cmd.exe"
  6. Run the syslinux.exe utility from the new package, passing the drive letter of the USB key as a parameter
    eg, "D:\Download\StorePackage\syslinux.exe X:"
  7. Move the license.txt and node.cfg files back to the USB key in the /caringo folder.
  8. Stop the USB flash drive and unmount. This is typically done by double-clicking the icon on the task bar that is labeled "Safely Remove Hardware" and the clicking the Stop button for the USB flash device.  NB: This is important to avoid corruption of the contents.
  9. Plug the USB flash device back into the Store node server and restart the nodeserver.
    *  Restarting the nodes should be done from the web console when ever possible . To (to do this you will need administrative credentials (, which can be found in the node.cfg file of the USB key).
  10. Monitor the admin console and ensure it the server mounts correctly and has the new version number.

If you are doing a rolling upgrade of the nodes and , it is taking longer than 15 minutes from the restart of the first node, you may want to recommended that you suspend volume recovery temporarily until all systems are up and running the same version of software. To do this, from the web console, click Settings and check Suspend Volume Recovery.To save this you will need administrative credentials (which can be found in the node.cfg file of the USB key). 


 In In the majority of cases a Netmail Archive system will be pointing to a particular node for all its activity.  Netmail Archive jobs as well as end-user access will not be affected until this node is restarted.  Regardless, it is highly recommended that no jobs be running when that node is restarted.  AWA Remote Provider Netmail Client Access services may also need to be restarted after the upgrade.