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[Netmail Support]

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Support PlanInitial Response TimeAccess TypeHoursOther
Essential24 hoursElectronic and 2 Support Cases9:00 a.m. - 5:00 p.m. EST/EDT Monday - FridayFair Use policy applies
Advantage4 hoursElectronic and Phone9:00 a.m. - 5:00 p.m. EST/EDT Monday - FridayFair Use policy applies

Advantage 24/Premium

4 hoursElectronic and Phone24/7 Emergency ServiceFair Use policy applies
Dedicated1 hourElectronic and Phone24/7 Emergency ServiceFair Use policy applies

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