Netmail provides technical support for its clients primarily on a call-back basis. This allows our technicians to properly prioritize tickets, to ensure they are familiar with the issue prior to beginning the troubleshooting process, and to arrange for any resources necessary for quick and effective troubleshooting.
By default , Netmail includes our the Premium 24/7 Support Plan with all Netmail products sold, which is designed to adequately meet the requirements of most organizations. However, you may want to choose our Dedicated Support Plan which promises you a shorter response time, a yearly audit, and provides you with a member of our Support Team dedicated to your account:.
|Support Plan||Initial Response Time||Access Type||Hours||Other|
|Office 365||8 hours*||Electronic and Phone||Business||Fair Use Policy applies|
|4 hours*||Electronic and Phone||24/7 Emergency Service||Fair Use policy applies|
|Dedicated||1 hour*||Electronic and Phone||24/7 Emergency Service||Fair Use policy applies|