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The Services are offered on a per-user or per-mailbox basis for an initial period of one (1) year or otherwise defined in the sales proposal. Thereafter, this Agreement automatically renews itself on the same terms and conditions unless one of the parties gives a different notice to the other party at least thirty (30) days in advance. By using the Services, the Client agrees to the terms and conditions hereinafter.

If the Client decides not to renew the Services, NetGovern will provide the Data back to the Client upon request for a nominal fee to cover the data center egress costs. Unless otherwise instructed by the Client within thirty (30) days after the termination of the Services, NetGovern will automatically and irrevocably destroy the Data and will only provide if duly requested a report confirming that such deletion has been made. By using the Services, the Client acknowledges that NetGovern can not be held responsible for any loss or damage in connection with such destruction of the Data.

SLA (Service Level Agreement)

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NetGovern maintains industry best practices as well as commercially appropriate physical, administrative and technical safeguards to protect the Data. Passwords that allow the Client and its users to access the Data via the Services web-based interface are completely private. These passwords are not visible in the cloud infrastructure and are not known or accessible to NetGovern technicians. 

If the Client decides not to renew the Services, NetGovern will provide the Data back to the Client upon request for a nominal fee to cover the data center egress costs. Unless otherwise instructed by the Client within thirty (30) days after the termination of the Services, NetGovern will automatically and irrevocably destroy the Data and will only provide if duly requested a report confirming that such deletion has been made. By using the Services, the Client acknowledges that NetGovern can not be held responsible for any loss or damage in connection with such destruction of the Data.

The Client hereby consents to the location and processing of Data in both Canada and the United States of America.

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